Are These 5 Loyalty Myths Holding You Back?
Discover the truth behind common loyalty program myths and learn strategies to achieve lasting loyalty success. A comprehensive guide to modern loyalty program management.
Breaking down loyalty program myths for modern retail success
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Exchange Solutions vs. Talon.One: Enterprise Loyalty
Talon.One and Exchange Solutions both appear on enterprise loyalty shortlists, and they solve the problem from different directions. The comparison comes down to who implements the platform, whether marketers can run it without IT, and whether promotion performance is clear without a separate analytics project.
The Loyalty Tax: Why Retail's Biggest Spend May Be Its Least Effective
Brenda Higuchi of Exchange Solutions on the RETHINK Retail podcast: what the loyalty tax is, why standard metrics hide whether a promo changed behavior, and how AI-driven incrementality and strategic restraint protect margin.
When Your Customer Sends an Agent
Picture a customer who hands the job of buying a coffee machine to an AI agent. It compares public prices and recommends the cheaper store, missing the member price the customer earned at the other one.
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