Loyalty Resources & Expert Insights
Discover insights, download reports, watch success stories and explore expert articles to elevate loyalty programs and enrich customer engagement.
Get Complimentary Access to the Forrester Loyalty Platforms Landscape, Q3 2025 Report - Exchange Solutions
Download the Forrester Loyalty Platforms Landscape Q3 2025 Report. Learn how AI is redefining loyalty through real-time personalization and discover the trends transforming today's loyalty platform landscape.
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What Marketers Can Learn from Our Recent Loyalty Webinar: 5 Ideas to Apply Now
What does effective loyalty look like right now? These five insights highlight how marketers are reframing loyalty to drive stronger customer relationships in a changing retail landscape.
CDP vs. Loyalty Platform: The Architecture Decision Framework You Need
Navigate the critical choice between CDP-native loyalty, standalone platforms, or hybrid approaches with decision matrices, TCO analysis, and capability trade-offs.
Beyond Points: How Pet-Centered Loyalty Programs Drive 40% Higher Lifetime Value
Discover how leading pet retailers are replacing transactional loyalty with emotional connections through pet profiles, milestone celebrations, and personalized journeys.
National Fuel & Convenience Retailer - ES Loyalty™ Success Story
Discover how a national fuel and convenience retailer successfully implemented a lift-and-shift project with ES Loyalty platform integration and real-time offer capabilities.
Building Supplier Retailer - ES Loyalty™ Success Story
Learn how a building supplier retailer successfully transitioned their in-house loyalty program to a cloud-based platform with tier-based rewards and member dashboard capabilities.
Medical Surgical Distributer - ES Loyalty™ Success Story
See how a medical surgical distributor enhanced their B2B loyalty program with advanced analytics, tiered rewards, ERP integration, and customer segmentation capabilities.
Regional Department Store - ES Engage™ Success Story
Learn how a regional department store increased AOV by 77% and achieved $17 ROAS with real-time personalized offers while protecting profit margins and winning price-conscious shoppers.
National Home Improvement Retailer - ES Engage™ Success Story
Learn how a national home improvement retailer achieved 11% topline revenue growth, 10% margin improvement, and 13+ ROAS with real-time personalized offers.
Global Sporting Goods Retailer - ES Engage™ Success Story
Discover how a global sporting goods retailer achieved 200% ROI, 67% AOV increase, and $17 ROAS with personalized offers within compliance limits.
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