Case Study

Success Story: National Fuel & Convenience Retailer

A lift-and-shift project was successfully implemented nation-wide with no issues

National Fuel & Convenience Retailer header

At-A-Glance

Proudly owned by a major energy company, the retailer has a network of thousands of retail and wholesale locations across Canada. Its loyalty program has been in market for decades and supports millions of active members.

Needs

The company identified the need to retire its antiquated, point-of-sale based, in-house loyalty system. Their chosen path was to partner with a third party to rejuvenate their existing program.

Solution Design

A lift-and-shift project allowed the retailer to re-platform their existing program seamlessly.

Real-time integration

Real-time integration

with a new retail partner for cross-earn capability, objective of driving growth in both programs

No errors

No errors

Elimination of errors through settlement automation

Targeted offers

Targeted offers

Targeted offer capability, replacing what was previously only mass offers

Reports and controls

Reports and controls

Business controls and reporting not previously implemented in-house

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