Our Commitment to Accessibility

Exchange Solutions is committed to creating a welcoming, fair and inclusive work environment that adheres to the principles outlined in the Accessibility for Ontarians with Disabilities Act, 2005.  Our company culture celebrates diversity and is consistent with the principles of independence, dignity, integration and equality of opportunity.

• We foster an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

• Our workforce reflects the diversity of our customers and communities we live in and provide services to.

• We provide accessibility training for all customer-facing employees to educate them about our Accessibility Standards Customer Service Plan.

• We welcome and encourage feedback, including comments about the delivery of our services to persons with disabilities.  If you would like to share your feedback, please complete the form below.

Accessibility Feedback Form

Integrated Accessibility Standards Regulation Policy

Our Accessibility Vision

Exchange Solutions vision delivers intelligent customer engagement programs to drive valuable customer behavior change. We are committed to include Ontarians of all abilities in realizing our vision. Integrated Accessibility Standards Regulation Policy (PDF) .

Meeting our Accessibility Commitment Going Forward

Exchange Solutions Accessibility Plan

This Five-year plan was created to comply with the Integrated Accessibility Standards Regulation (IASR), which requires organizations with employees over 50 to establish, implement, maintain and document a multi-year accessibility plan. We are also required to continue to comply with the Accessible Customer Service Standards. IASR five-year plan (PDF).