Section 1 of 4
About your role A quick question so we can put your responses in context.
What is your role in relation to our platform?
* Choose one... Executive / sponsor Loyalty / CRM / marketing lead Product owner / Program manager Technical / operations / IT Other
Section 2 of 4
Overall experience Two quick questions to set the stage — your overall satisfaction and whether you'd recommend us to a peer.
Overall, how satisfied are you with your experience working with us?
* 1 2 3 4 5
Very Dissatisfied Very Satisfied
How likely are you to recommend us to a peer or colleague?
* 1 2 3 4 5
Not Likely Very Likely
Section 3 of 4
Platform & service How are we doing across the things you interact with most?
Account Management / Relationship: How would you rate the responsiveness and support from your account team?
* 1 2 3 4 5
Very Poor Excellent
Technical / Technology Support: How would you rate the quality and timeliness of technical support?
* 1 2 3 4 5
Very Poor Excellent
Analytics & Reporting: How would you rate the platform's reporting capabilities and data insights?
* 1 2 3 4 5
Very Poor Excellent
Section 4 of 4
In your own words Three open questions — answer whichever feel most relevant to you.
What is the most valuable thing we help your business do?
Please share the outcomes, processes, or business goals where we provide the most value.
Is there anything we could do to better support your goals?
Tell us about any improvements, additional support, features, or resources that would help you be more successful.
Anything else you'd like us to know?
Use this space to share any additional feedback, comments, concerns, or suggestions.