How will Exchange Solutions help you acquire and retain profitable, loyal customers?

“Customers are overwhelmed with the number and diversity of loyalty programs, resulting in poor participation, engagement and brand outcomes. Customer retention becomes more difficult as points, miles and coupons become commodities.”

(October 2018 Gartner Market Guide for Loyalty Management*)

Exchange Solutions believes the same and knows tenured and static loyalty programs risk becoming expensive cost centres unless they evolve to meet changing customer expectations for personalization and experience optimization.

We’ve accelerated key loyalty & transactional behaviours for our ES Loyalty Boost clients:

  • Member Profile completion, for better personalization using available data
  • 10-15x faster purchase in new categories, improving their customer lifetime value with an increase in their spend
  • 5x faster rewards redemption, accelerating member engagement and decreasing unredeemed points liability (vs. customers on their base Loyalty program)

Making the Case for ES Loyalty Boost

Download our case study to find out how we helped innovate a long-tenured but unoptimized Loyalty Program.

 




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FREE Loyalty Assessment & Consultation

Interested to learn how we can help you acquire and retain profitable and loyal customers? Book a FREE loyalty assessment & consultation.

 

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.